Yango on Safety and Driver Vetting In Namibia

Windhoek, Namibia – 10 February 2025: Yango Ride, the international ride-hailing service under the global technology company Yango Group, continues to prioritize safety as a fundamental pillar of its platform. Through continuous innovation, stringent driver screening processes, and cutting-edge in-app safety features, Yango Ride is reinforcing its commitment to ensuring a secure and seamless transportation experience for all users. 

“At Yango, safety is our top priority,” said Reuben Williams, Yango Key Account Manager for Namibia. “We recognize the responsibility we have toward both our passengers and drivers, and we are committed to continuously enhancing our safety measures to provide a secure environment for everyone using our platform.” 

“We conduct thorough background checks on all prospective partner drivers, including driver’s license and vehicle verification, to maintain our high safety standards,” Williams added. “By implementing these specialized safety features and continuously investing in technology, training, and support systems, we ensure that our platform operates smoothly and that both riders and partner drivers have the best possible experience.” 

To uphold the highest safety and compliance standards, Yango Ride implements a rigorous driver onboarding process. Every prospective driver undergoes extensive background checks, including verification of their driver’s license and vehicle documentation. Additionally, all partner drivers must comply with local transportation laws and industry regulations, ensuring that only qualified and responsible individuals operate on the platform. 

To enhance safety at every stage of a ride, Yango Ride has integrated multiple in-app safety tools, allowing passengers to travel with confidence: 

• Driver Profile Photo: Before each ride, passengers can verify their driver’s identity through a profile photo uploaded during Yango Pro registration. 

• Safety Center: A dedicated hub within the app provides quick access to essential safety features 

• SOS Button: Directly connects passengers with local emergency services when needed 

• Share Route: Enables passengers to share their trip details in real-time, including the driver’s name and car plate number, with trusted contacts 

• Emergency Situation Button: Allows passengers to report incidents directly from the app. 

• Trusted Contacts: Passengers can add up to three trusted contacts to their profile, with the option to share ride details automatically or manually for added safety. 

• Driver’s Rating Display: Before accepting a ride, passengers can view their driver’s rating based on feedback from previous riders, helping them make informed choices. 

Yango Ride also prioritizes driver safety by implementing several protective measures, ensuring a safer work environment for its partner drivers: 

• Passenger Rating System: Drivers can view a rider’s rating before accepting a ride request, offering transparency and helping them assess potential passengers. 

• Rider Profile Picture: Passengers have the option to upload a profile photo, which is visible to drivers before the trip begins. 

• Post-Ride Feedback System: After each trip, drivers can submit feedback about passengers, ensuring accountability on both sides. 

• Passenger Name Display: When a driver accepts a ride, the passenger’s registered name is visible, adding an additional layer of security. 

• 24/7 Dedicated Support Team: Yango has established a specialized support team to handle urgent incidents and resolve disputes between drivers and passengers fairly, minimizing risks and ensuring a smooth service experience. 

Beyond these safety features, Yango Ride continues to invest in advanced technology, driver training, and enhanced support systems to elevate service quality and security. By integrating specialized safety measures and continuously improving platform efficiency, Yango ensures a seamless experience for both passengers and drivers. Through these innovations, Yango Ride is setting new standards in the ride-hailing industry, reaffirming its dedication to delivering a secure, reliable, and efficient transportation service. 

For further information on Yango contact pr@yango.com